00161 641 1127

Terms & Conditions

Introduction

We are Pharmacy 24, a limited company registered in England - company number 12080444. We are registered with the General Pharmaceutical Council - registration number: 9011396).


We may change these Terms & Conditions from time to time.


Registration, accepting these Terms and our contract with you

To register with and use this site you must be over 18 and the details which you give us must be true. You will be responsible for your use of this site and for your orders. 

All content of this web site is for information purposes only and is not a substitute for professional medical advice, rather it is designed to support, not replace, the relationship between you and your healthcare providers. You should make sure that you carefully read all product packaging and labels prior to use.

If you have, or suspect you may have a health problem you should consult your doctor. Please consult your doctor before taking any new product, particularly if you are already under medical care. If any of these terms are held to be invalid or unenforceable then the validity and enforceability of the remaining provisions shall not be affected. Once an order has been placed, the transaction is processed manually at the premises.


Free NHS prescriptions

In some situations, patients are automatically entitled to free NHS prescriptions. You can check whether you’re entitled to receive free prescriptions here.

What information do we need?

When registering as a Pharmacy 24 patient, we’ll ask whether you pay for your NHS prescriptions. If you’re entitled to free NHS prescriptions, we’ll ask the reason and if applicable when it’s due to expire. We’ll then remind you when your exemption is due to expire.

We don’t ask for physical proof of your entitlement but it’s your responsibility to make sure the information we hold is accurate and up to date.

The NHS carry out checks on the exemption status of patients. Anyone found to be claiming free prescriptions falsely, could be liable for a penalty fine. By supplying accurate information, you also ensure we don’t charge you incorrectly.

What happens when my exemption from paying NHS prescription charges expires?

If your exemption has expired and you have not updated us with new valid details, we may begin taking payment for prescription charges if you’ve given us your payment details. Without payment details it could delay our dispensing process while we make contact with you.

If you’ve been exempt from paying NHS prescription charges for one of the following reasons, you will need to pay for your prescriptions upon expiry.

  • You have a maternity exemption certificate
  • You are a child under 16 years old
  • You are aged between 16 and 18 and are in full time education

Any account with an expired exemption that holds valid payment details will be charged for their prescriptions.

In other instances we’ll continue to honour your entitlement to free prescriptions, unless informed of a change in circumstances.

Please note, without valid proof of your exemption, the NHS could issue you with a fine for making a false claim.


NHS prepayment certificates (PPC)

An NHS prepayment certificate (PPC) can help patients who are prescribed multiple regular medicines save money on their prescriptions. You can learn about and purchase PPCs online here. Having a valid PPC means you’ve already paid. Therefore, we won’t charge you for NHS prescriptions during the period covered by the PPC, and your account will be classed as ‘exempt from paying prescription charges’.

If your circumstances change, it’s still your responsibility to keep us up to date with accurate information.


Your Privacy

Your privacy is important to us. Please see our Privacy Policy for details of what information we collect and how we will use and protect it. The information that you send to us will be processed in accordance with our Privacy Policy.

You authorise us, at any time, to use any means that we consider necessary to verify your identity and creditworthiness with any third-party providers of information.

Please note that in an emergency situation, we may need to contact a healthcare professional, social services or the emergency services without your consent, even where you have declined any of our offers to contact your GP. In addition, the following Terms and Conditions apply to users of the NHS Prescription Service.


Damaged items

If your prescription medicines appear to be damaged or if the delivery appears to be wrong then please contact 0161 641 1127 or email [email protected] We will make every effort to replace any damaged products.


Permission to View Your NHS Summary Care Record

Your Summary Care Record (SCR) contains information from your health record such as your current prescription details, allergies and any bad reactions to medication you have had in the past. It will also include your name, address, date of birth and your unique NHS Number to help identify you correctly. In providing care to you, Pharmacy 24 would like to view your Summary Care Record in order to provide the best possible care for you from the most up to date information available. Whenever your record is accessed, the details will be recorded should you wish to question this at any point in the future. You can change this permission at any point just by contacting us. You can opt-out of having an SCR altogether and you should contact your GP practice who will record this, if this is your preference.


These terms and conditions do not affect your statutory rights as a consumer.


Contacting us

To contact us please phone us on 0161 641 1127 or email us at [email protected]