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Repeat Prescription Service FAQ's

Why can I trust Pharmacy 24?

We manage, dispense and deliver repeat prescriptions all across the UK. Specialising in the home delivery of medicines, we're made up of qualified pharmacists, dispensing technicians and a friendly customer services team, dedicated to making repeat prescriptions easier for our patients.


Who delivers my medicines?

Your medicines will be delivered by one our dedicated Driver's or Royal Mail in plain, discreet packaging. We'll let you know when we despatch your medicines and Royal Mail may send you an email or text message on the day of delivery to let you know when your parcel will arrive.


Is delivery always free?

Yes it is. Delivery for our NHS repeat prescription service is always free of charge.


What if I'm out when my delivery arrives?

We can deliver to any address - your home, your place of work, to a carer or neighbour. You can choose a safe place if you are not home to accept delivery or if they still can't deliver, a card will be left so you can arrange re-delivery for free.


Can I still nominate Pharmacy 24 if I have already nominated another pharmacy?

Yes. The NHS EPS service allows you to nominate where your GP sends your prescription at any time, making it more convenient for you.


I'd rather fill in a paper form to register, can I do this?

Certainly. Contact us through our website or call us for us to arrange this. 


What if my surgery doesn’t allow pharmacies to order my prescriptions on my behalf?

Some surgeries may not allow any third party or pharmacy to order prescriptions on behalf of their patients. Please call us on 0161 641 1127 to check this for you, but if this is the case - don’t worry! We’ll still remind you when you need to order your prescription. Simply order as normal and your doctor will send us your prescription electronically. We’ll deliver your medicines to you, for free to your chosen address.

800 AM Limited is registered in England and Wales, trading as Pharmacy 24.  Company No 12080444.

Registered Address: 11A Lane End Road, Burnage, Manchester, M19 1WA

Trading Address:  118 Devonshire Street, Salford, M7 4AE

E-mail: admin@pharmacy-24.co.uk

Phone: 0161 641 1127

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If you would like to know who the Responsible Pharmacist is at any given time, please email admin@pharmacy-24.co.uk or call 0161 641 1127.

Our Superintendent Pharmacist is  Nijda Mahmood - GPhC Registration Number: 2223562.

Pharmacy Owner: Yasmin Malik

You can find out more about checking if an online pharmacy is operating legally from the General Pharmaceutical Council (GPhC) register click on link.

GPhC Registration Number: 9011396 

GPhC Owner Number: 8011021

ICO (Information Commissioner's Office): Data Protection Officer is Yasmin Malik. 

Making a Complaint: If you feel the issue you wish to complain about can be resolved with us please contact us and ask to speak to the Superintendent Pharmacist: Nijda Mahmood or email admin@pharmacy-24.co.uk and we will get back to you within 48 hours.

Alternatively we also operate a complaints procedure as part of the NHS system of dealing with complaints. Our procedure meets national criteria & Our Pharmacist can give you further information.

The NHS has its own complaints procedure, which is always the first step for any complaint. You can find detailed information about the NHS complaints procedure on NHS Choices.

You can also raise your concerns by getting in touch with regulatory bodies, such as GPhC. 

 

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