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  00161 641 1127

Repeat Prescription Service FAQ's

Why can I trust Pharmacy 24?

We manage, dispense and deliver repeat prescriptions all across the UK. Specialising in the home delivery of medicines, we're made up of qualified pharmacists, dispensing technicians and a friendly customer services team, dedicated to making repeat prescriptions easier for our patients.

Who delivers my medicines?

Your medicines will be delivered by one our dedicated Driver's or Royal Mail in plain, discreet packaging. We'll let you know when we despatch your medicines and Royal Mail may send you an email or text message on the day of delivery to let you know when your parcel will arrive.

Is delivery always free?

Yes it is. Delivery for our NHS repeat prescription service is always free of charge.

What if I'm out when my delivery arrives?

We can deliver to any address - your home, your place of work, to a carer or neighbour. You can choose a safe place if you are not home to accept delivery or if they still can't deliver, a card will be left so you can arrange re-delivery for free.

Can I still nominate Pharmacy 24 if I have already nominated another pharmacy?

Yes. The NHS EPS service allows you to nominate where your GP sends your prescription at any time, making it more convenient for you.

I'd rather fill in a paper form to register, can I do this?

Certainly. Contact us through our website or call us for us to arrange this. 

What if my surgery doesn’t allow pharmacies to order my prescriptions on my behalf?

Some surgeries may not allow any third party or pharmacy to order prescriptions on behalf of their patients. Please call us on 0161 641 1127 to check this for you, but if this is the case - don’t worry! We’ll still remind you when you need to order your prescription. Simply order as normal and your doctor will send us your prescription electronically. We’ll deliver your medicines to you, for free to your chosen address.